Returns & Refunds

We want to make the return process as simple and straightforward as possible. Please review the information below before submitting a return request.

Return Eligibility

• Stock items may be returned within 30 days of delivery if they are unused and in their original condition.
• Approved returns are subject to a 20% restocking fee.
• Custom or made-to-order items are non-returnable.
• Items that have been used, altered, damaged, or are not in their original condition may not qualify for a refund.

Defective or Damaged Items

• Do not return defective or damaged items without contacting us first.
• Contact us within 5 business days of delivery at (321) 607-2121.
• Please retain all original packaging and shipping materials.
• Photos of the product, packaging, and shipping label may be requested to assist with the claim.

Return Shipping & Packaging

• Returns must be securely packaged using the original packaging whenever possible.
• The customer is responsible for return shipping, insurance, and any damage that occurs during return transit unless the return is due to an error on our part or the item arrived defective/damaged.
• Original and return shipping costs are non-refundable.

Start a Return

To start a return, please email us at info@marketingholders.com. Please include your order number and the reason for the return so we can assist you.

Refund Processing

• Please allow 1–2 weeks for return processing after the returned merchandise is received.
• Approved refunds apply to the item purchase price only; original shipping charges are excluded.
• Any applicable 20% restocking fee will be deducted from the refund.
• Refunds will be issued to the original payment method.

Non-Returnable Items

• Custom displays or personalized products, including items with imprinting, graphics, custom text, or other custom specifications.
• Made-to-order products.
• Damaged merchandise resulting from misuse, improper handling, or inadequate return packaging.
• Used or altered merchandise.

Important

If your order arrives damaged, please contact us within 5 business days and retain all packaging and shipping materials until the issue has been resolved.

Return Address

Marketing Holders – Returns Department
3320 West Main St
Mims, FL 32754

Questions About Your Return?

If you are unsure whether your item qualifies for a return, please contact us before shipping the product back. We will be happy to assist you.