Shipping & Returns Policy | Fast U.S. Fulfillment & Clear Return Terms

U.S. Fulfillment & Clear Return Terms

Shipping timelines, inspection requirements, return eligibility, and damage procedures. For time-sensitive needs, call (321) 607-2121 before checkout.

Quick summary:

  • In-stock orders: typically ship within 24–48 business hours.
  • Inspect deliveries: open and inspect within 72 hours.
  • Damage claims: contact us within 5 business days (photos required).
  • Returns: stock items within 30 days (20% restocking fee). Custom items are non-returnable.
Shipping Information

We ship to the 48 continental United States.

Most in-stock website orders ship within 24–48 business hours. Custom or made-to-order items may require additional production time.

Special delivery requirements or deadlines? Call (321) 607-2121 before placing your order.

Transit Times & Tracking
  • Transit time begins one business day after shipment.
  • Tracking is typically available within 48–72 hours.
  • Delivery estimates follow the carrier schedule and are not guaranteed.
  • No refunds for carrier delays, weather events, Acts of God, or ground transit variability.

Example: Ships Monday via 2-Day Air → expected by end of day Wednesday.

Inspection Upon Delivery
  • Inspect immediately upon arrival.
  • Verify package count before the driver departs.
  • Note visible damage on the delivery receipt.
  • Open and inspect all packages within 72 hours.
  • Report issues immediately and include clear photos.
Damaged Shipments

Do not return damaged merchandise.

  1. Inspect all cartons for visible or concealed damage.
  2. Contact us within 5 business days at (321) 607-2121.
  3. Provide photos of the damage and packaging.
  4. Retain all original packaging for carrier inspection.

Returns

Return Eligibility
  • Stock items may be returned within 30 days if unused and in original condition.
  • Approved returns include a 20% restocking fee.
  • Custom or made-to-order items are non-returnable.
Defective Items
  • Do not return defective items.
  • Contact us within 5 business days at (321) 607-2121.
Return Shipping & Packaging
  • Use the original packaging.
  • Customer is responsible for return shipping, insurance, and transit damage.
  • Shipping costs are non-refundable (original and return).

Start a return here: Online Return Form.

Refund Processing
  • Allow 1–2 weeks for processing after receipt.
  • Refunds apply to the item price only (shipping excluded).
Non-Returnable Items
  • Custom displays or personalized products (imprinting, graphics, custom text).
  • Damaged merchandise.

If your order arrives damaged, contact us within 5 business days and retain all packaging.

Return Address

Marketing Holders – Returns Department
3320 West Main St
Mims, FL 32754

Prefer online? Use the Return Form.

Cancellations

All order cancellations are subject to a 25% cancellation fee.

Shipping & Returns FAQ

Do you ship same day?

Many in-stock orders ship same business day or within 24–48 hours. Custom items require additional production time.

Can I expedite my order?

Expedited shipping may be available depending on product type and order status. Call (321) 607-2121 before checkout.

Do you accept returns on custom products?

No. Custom, made-to-order, or personalized items are non-returnable.

What if my order arrives damaged?

Contact us within 5 business days with photos and retain all packaging. Do not return damaged items without authorization.

How do I start a return?

Use our online return form to submit your request.