Shipping & Returns
Where Do We Ship Our Products?We love to offer free shipping to our customer's who live within the 48 US States.
Available Shipping Methods
Please contact customer service to discuss any special delivery needs before placing your order.Ground:
The majority of our orders ship via standard Ground via Small Parcel Carrier (such as FedEx and USPS).
US destinations - We offer expedited shipping, such as 3 Day, 2 Day and Next Day for most of our products, with some exceptions. Please contact us at 321-607-2121 so we can assist you with expedited shipping.
What To Do When A Shipment Arrives
Check and inspect the package (before the delivery driver leaves, when possible). Before signing the delivery receipt, inspect for the correct number of packages and for damages to packaging and note the nature and extent of any shortage or damage on the paperwork you sign.
You may refuse delivery only when there is obvious damage to actual merchandise. You must immediately notify us that the order was refused by calling Special Services at 321-607-2121
What To Do in Case of Damage
- DO NOT RETURN DAMAGED MERCHANDISE. - Please inspect all package contents for damages upon arrival. If damage is found, report damage to us at 321-607-2121 within 5 business days.
- Save the damaged shipping box(es) and internal packaging.
Information Regarding Transit Times
- Shipping days and lead times include weekdays only. They do not include weekends, holidays or other published exceptions.
- Transit times start the business day after the order ships. For example, an order confirmed to ship on Monday via 2 Day Air will arrive by end of business on Wednesday.
- Tracking will be available approximately 48 - 72 hours after shipment.
- Date of delivery is not guaranteed by Marketing Holders standard ground estimated transit times are based on the carrier’s published transit times and are subject to change by the carrier.
- Refunds will not be given for delays on Ground shipments.
- Refunds will not be given for late deliveries due to Acts of God (weather-related, etc) on Guaranteed, 3 Day, 2 Day or Next Day shipments.
Returns on stock (non-custom) items are accepted within 30 days of delivery for items in their original condition. Please refer to our Return Procedure below.
Perfect returns (no used merchandise) on stock items are accepted within 30 days of delivery
All returns are subject to a 20% inspection, reboxing and restocking fee.
Damaged or Defective Items
We ask our customers to not return damaged or defective items, as our return policy does not apply. If your item arrives damaged or defective, please call customer service at 321-607-2121 for assistance.
Packing Items to Return
All returned items must be repacked and returned in their original packaging for protection. The customer is responsible for any damage that occurs during return shipment. Damaged returns will not be refunded and customer must file a claim with the carrier. Packages being returned should be insured by you for your protection. Initial and return shipping costs will not be refunded.
Refunds & Credits
Please allow 1-2 weeks to process your return and refund. We can only provide credit for the item price.
We cannot accept returns for custom displays and customized products, including orders with custom text, imprinting or graphics.
3049 US Highway 1
Mims, FL 32754