Shipping Information

Marketing Holders ships to the 48 continental US states. The majority of our orders ship within 24 to 48 hours.

Please contact us at (321)-607-2121 to discuss any special delivery needs before placing your order.

What Should I Do When a Shipment Arrives?

• Inspect the package and check it over.
• Try to do this before the delivery driver leaves, if possible!
• Before signing the delivery receipt, check for the correct number of packages and any damage.
• Take note of the extent and nature of the shortage or damage on the signed paperwork.

All packages must be opened and inspected within 72 hours of delivery, and Marketing Holders must be notified immediately of any damage to the product(s). Photos are required for any refunds or replacements!

The Product Arrived Damaged! What Do I Do?

• DO NOT RETURN DAMAGED MERCHANDISE.
• Please inspect the contents of every package for any product damage.
• Should any damage be found, call and report the damage at (321)-607-2121 within 5 business days!
• Remember to take clear photos of the product and all visible damage!
• Save the damaged shipping box(es) and internal packaging.

How Long Will it Take to Get to Me?

• Transit times begin a business day after the order ships.
• Example: a confirmed order expected to ship on Monday, via 2 Day Air, will arrive by end of business hours on Wednesday!
• Tracking will be available approximately 48 - 72 hours after shipment.
• The delivery date is not guaranteed by Marketing Holders.
• Estimated transit times for standard Ground Shipping are based on the carrier’s published transit times and are subject to change by the carrier.
• Refunds will not be given for delays on Ground shipments.
• Refunds will not be given for late deliveries due to Acts of God (weather-related, etc) on Guaranteed, 3 Day, 2 Day, or Next Day shipments.

Returns Information

Return Policy

Returns on stock items are accepted within 30 days of delivery for items in their original condition. Please refer to our Return Procedure below.

• Perfect returns (non-used merchandise) on stock items are accepted within 30 days of delivery.
• All returns are subject to a 20% inspection, re-boxing, and re-stocking fee.
• Custom items DO NOT qualify.

Damaged or Defective Items

Packing Items to Return

All returned items must be repacked and returned in their original packaging for protection. The customer is responsible for any damage that occurs during the return shipment. Damaged returns will not be refunded and the customer must file a claim with the carrier. Packages being returned should be insured by you for your protection. Initial and return shipping costs will not be refunded.

Refunds & Credits

Please allow 1 - 2 weeks to process your return and refund. We can only provide credit for the item price.

Non-returnable Items

We cannot accept returns for custom displays and customized products, including orders with custom text, imprinting, or graphics. Damaged products CANNOT be returned. Please call customer service at (321)-607-2121 should any items arrive damaged!

Return Address

Marketing Holders

You can also submit an online return form by clicking HERE.

Cancellations

All Cancellations are subject to a 25% Cancellation Fee